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Shipping

All orders placed on this site, phoned in to our retail location(s) or placed in person are subject to product availability and will be shipped in accordance with WROC’s shipping policies.  Please note, in the rare event that an order never arrives at the final destination; notification of such lost shipment/items must be received by WROC within 60 days from receipt of the shipping confirmation email.  Notifications past 60 days old cannot be refunded, tracked or reissued for any reason.

WROC ships any order over $75 (net of any application discounts) that is not oversized and/or overweight FREE of charge via ground shipping of our choice.  Sales tax, additional freight charges due to size, contents, weight or service fees are not used in the calculation of the FREE shipping.  Customer will be responsible for all shipping costs on oversized and over-weight items.  Shipping to Alaska, Canada, Hawaii, and all military post offices are exempt from the free shipping program.  Standard ground orders typically arrive within 3 to 10 business days, however, drop shipped items may take longer.

Every attempt is made to ship orders received prior to 10AM Mountain Time the same day.  Orders received after this time may be shipped the following business day but we will make every effort to ship any order in the day in which it was received.  WROC cannot guarantee order shipment times due to weather, construction or other instances out of our control.

Orders containing Gift Cards and no other merchandise purchases are shipped FREE of charge via USPS regardless order amount; expedited service is available for a flat rate of $10.

WROC primarily ships products via ground methods through UPS, however, WROC reserves the right to change, modify or alter shipping providers at its’ discretion.  WROC offers expedited shipping of customer orders with prior customer approval.  WROC currently only ships to the United States and Canada.