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Returns & Exchanges

WROC offers a 30-day, no-questions-asked return policy on any item purchased through our physical store and/or online site(s).  WROC will gladly exchange, offer instore credit or refund any item that is returned with the original sales receipt and is in like-new condition* with all product tags and original packaging intact and undamaged.  Sales of licenses, service fees, rental agreements, firearms, ammunition, perishable items, DVD’s and books, closeout merchandise and “sale” items are final and cannot be refunded, exchanged or processed for instore credit.  Shipping charges are not refundable and customer is responsible for any return shipping fees on exchanged, refunded or credited merchandise both to and from the store/shipping location.  Prior to returning any merchandise for a refund, exchange or for instore credit, please contact store personnel and speak with the shipping department so that WROC can make it efficient and expedite the process for the customer.  Returns normally take 7 to 10 days to complete.  Finally, remember to include a copy of your original sales receipt in any return otherwise we cannot complete the return.  WROC reserves the right to change, modify or alter the “RETURN POLICY” of the firm at any time and will post the changes on the website and store location(s).  Thank you.  COD’s on returns are not accepted.

*Like new condition means just that – like new.  Any item returned damaged, dirty, containing odors or having packaging damaged or missing cannot and will not be issued a refund, offered for exchange or issued store credit.  Items returned to WROC in this condition will be returned to the customer at the expense of the customer.

If any package was damaged in shipment, please make note of the damage with the shipper and contact WROC at our phone number or email below prior to returning it.  Some products we sell are covered by a manufacturer’s warranty that requires items to be sent directly to the manufacturer for replacement and/or repair.

How to Return a Product:

1.      Call us at 307-332-7864 and let us know you would like to return a product or click here to subit the return request form;

2.      Wrap the product in the original packaging, with tags and the original receipt;

3.      Close box securely, we are not responsible for product lost during shipping;

4.      Drop the package off at your local shipping office with the following address: 

Wind River Outdoor Company

8114 Hwy 789

Lander, WY  82520

Products should be expected to take 7-10 business days to be delivered back to the WROC location. The returned product will be promptly inspected and, provided the product passes inspection, your merchandise credit will be applied within seven (7) business days. Note, any product return shipped COD will be refused.